User Test – Quick Appeal
Saturday 22nd December 2018
I asked the user to “Find and click through the Quick Appeal video for the charity Hope 365”.
The test was set up on a computer with a prototype on the screen the same as it would be on a standard mobile phone. You can watch the test below, then I’ll note some points from the session.
Right from the start, the user said they didn’t know whether they should sign in or create a new account. They eventually decided on creating an account which took them to the
Once they had skipped the
The user also never mentioned
Once they got onto the dashboard the user found the Hope 365 charity section straight away on the homepage and click into it. But when it launched right into the page the scrolled down straight away, down past the quick appeal and started looking for it in one of the two sections. Once they had clicked a few times and scrolled up they seemed to notice it at the top but said that it wasn’t very clear and looks like a video link. This is something I would need to think on. Designing an icon or button that would show that it is more or a Snapchat or Instagram story rather than a video link.
Once the appeal opened the user was able to navigate through the quick appeal easily, although they did mention that the video was frozen. As it is a prototype the video doesn’t work but would autoplay when the app was fully developed.
Looking at this User Test I would take away a few things from this. I should redesign the skip button to either make it slightly more visible or think about removing it altogether and running another test.
Then I need to come up with a new style or placement for the Quick Appeal button in the charity section, to make the user realise what this is straight away. I could also do with making an additional section in the